WHAT WE DO

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Customer support is one area Company Telecom are passionate about and we believe this is one of our biggest differentiators compared to our competitors.

 

We are an engineering-led business so when you call us, we recognise that you need to speak to us there and then, that’s why we answer the phone and you talk directly to an expert as opposed to a ticketing system and promises of a call back. 

Here at Company Telecom we do not force our customers into lengthy contracts, as we provide our customers with excellent customer service and the best Hosted Telephony Platform in the industry, we trust you to stay with us. 

TAKE A LOOK AT THE FEATURES AVAILABLE:

Wallboards

7 different wallboards can be delivered so your customer has all of the real-time statistics available at a glance.

Unified Communications (UC)

A fully-featured UC client can be added to each user to deliver Presence, Chat and Integration to over 350 CRM solutions with screen popping and click to dial.

Call Recording

Call recording and storage can be activated on the platform so calls are kept for training and monitoring purposes.

Call Recording Transfer

Customers wishing to store their own recordings on their own servers can opt to have recordings sent to an FTP or SFTP server automatically.

Operator Console

Offers high call volume environments the ability to move calls around quickly and offer maximum information to the receptionist.